DeliveryWe will normally send your order to you within four business days of acceptance of your order. We will contact you if there is likely to be a delay in dispatching your order.
Royal Mail states that compensation claims for lost post cannot be made prior to 15 days after despatch. We therefore will only send out replacement orders or issue a refund after 15 days from the date of posting should your order not arrive. It is at the discretion of Capture The Magic whether a replacement order or a refund is sent.
If you would like to advise delivery instructions - for example, please leave in shed, please leave next door if out, etc you can do so. We will then write these instructions on your order but Royal Mail are not obliged to follow them. Please note however that if you request a package to be left unattended and it subsequently is not safely received by you, we will not refund or replace your order unless you can prove that Royal Mail have lost your package. |
Shipping and HandlingWe happily ship to mainland UK and Northern Ireland, and BFPO addresses. All orders are dispatched using Royal Mail or Parcelforce, and are processed in the same order in which they are received. The minimum order value is £5.00, including postal charges.
For orders placed after 1 June 2010, our postal charges are as follows:
FOR DELIVERY TO UK, NORTHERN IRELAND AND BFPO ADDRESSES:
Royal Mail Second Class:
£1.75 for orders valued up to £25.00
FREE for orders valued over £25.00
Royal Mail Second Class Recorded:
£2.60 for orders valued up to £25.00
£0.85 for orders valued over £25.00
Royal Mail First Class:
£2.95 irrespective of order value
Royal Mail First Class Recorded:
£3.80 irrespective of order value
Royal Mail Guaranteed Next Working Day Delivery (orders will be sent guaranteed next working day delivery from the day on which your order is processed):
£8.50 irrespective of order value
FOR DELIVERY TO THE REST OF THE WORLD - charged at cost subject to the following maximum amounts:
£ 7.00 for orders valued up to £25.00
£12.50 for orders valued up to £50.00
£25.00 for orders valued up to £100.00
£40.00 for orders valued up to £150.00
£60.00 for orders valued over £300.00
Thereafter postage charges increment at £10 per additional £25 of order value
In respect of all orders to be posted outside of the UK, the postage amounts as stated above will be applied to your order. We will calculate the actual postage due and reduce the amount to be debited to your card payment if appropriate.
Royal Mail states that compensation claims for lost post cannot be made prior to 15 days after despatch. We therefore will only send out replacement orders or issue a refund after 15 days from the date of posting should your order not arrive. It is at the discretion of Capture The Magic whether a replacement order or a refund is sent.
If you have correctly entered your email address when placing an order online, we will email you to confirm when your order has been processed. If you do not receive your order within 15 working days from the date you placed your order or the date your order was posted to you, please contact us. We will assume that your order has been received in a satisfactory condition if we do not hear from you within that time. This does not affect your statutory rights. |
